Overview

The Picnic Lead will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.

This role pays an hourly $12 to $15.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Service and supervise designated picnic areas.
• Plan, direct, and evaluate the work of subordinates.
• Provide leadership and guidance for picnic personnel.
• Analyze challenges, identify alternative solutions, and bring them to your manager's attention.
• Communicate clearly and concisely in the English language, both orally and in writing.
• Establish and maintain effective working relationships with clients, co-workers, part-time staff.
• Work a flexible schedule, including long nights, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Assist in preparation to meet the requirements of upcoming picnic.
• Function as a liaison between users of the facility and the facility staff.
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Make sure the food is out on time and picked up in a timely manner.
• Keep a clean and organized workspace.
• Other duties and responsibilities as assigned.

Qualifications

• One year of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting, preferred
• Strong oral and written communication skills.
• Knowledge of operational characteristics of events.
• Ability to identify the needs of users of the facility.
• Knowledge of crowd management and control techniques.
• Knowledge of customer service practices.
• Knowledge of principles of supervising employees.
• Must be eighteen (18) years old or older to apply.