Overview

The Phone Operator serves as the first point of contact for the Iowa Events Center, providing exceptional customer service and professional communication to all callers and visitors. This on-call, per-event position is responsible for answering and directing incoming calls, responding to inquiries, and assisting guests with event-related information in a courteous and efficient manner. The Phone Operator will maintain a thorough knowledge of current and upcoming events, facility operations, and staff contacts to ensure accurate information and prompt assistance. In addition, this role supports internal departments by routing calls to appropriate personnel, relaying messages, and providing general administrative support as needed. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to manage multiple inquiries while maintaining a friendly and professional demeanor at all times.

This role will pay an hourly rate of $12.00 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

Responsibilities

• Answer incoming calls to the Iowa Events Center
• Assist with guest or clients with general questions
• Assist with lost and found
• Perform filing or other office related work
• Provide excellent customer service assistance to internal and external clients

• Serve as the first point of contact for guests and callers, providing courteous and professional customer service at all times.

• Answer and direct incoming phone calls to appropriate departments or personnel efficiently and accurately.

• Provide event-related information, including schedules, ticketing details, parking, and facility policies.

• Greet and assist on-site visitors, ensuring a positive and welcoming experience.

• Maintain up-to-date knowledge of current and upcoming events taking place at the Iowa Events Center.

• Record and relay accurate messages to staff when necessary.

• Operate multi-line phone systems and ensure calls are handled promptly and professionally.

• Communicate effectively with internal departments to support seamless event operations.

• Assist with general administrative and clerical tasks, such as updating contact lists, preparing materials, and maintaining logs.

• Report any guest concerns, safety issues, or facility problems to the appropriate supervisor.

• Uphold the Iowa Events Center’s standards for professionalism, customer service, and confidentiality.

• Perform other duties as assigned in support of event operations and guest services.

Qualifications

• High School diploma/GED or equivalent preferred
• Ability to work independently and as part of a team
• Ability to work in a high pressure, fast paced environment
• Ability to work flexible schedule including nights, weekends and holidays as events require
• Ability to multi task while maintaining strong attention to details
• Exceptional customer service skills—outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Working knowledge of Microsoft Word, Excel and Outlook