Overview

The F&B Staff Worker is a hands-on position, providing the highest degree of professional catering and concessions service to guests with the goal of achieving customer satisfaction and retention.

This role will pay an hourly wage of $10.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Follow instructions for each event as given by the Director of F&B
• Service guests in a professional manner consistent with established standards and guidelines
• Work consists of both catering and concession operations, including alcohol
• Be able to handle cash register sales and reconciliation forms
• Adhere to organizational and sanitation guidelines established by F&B director & corporate
• Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
• Recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Complete opening and closing daily checklists
• Assist with collecting all banquet equipment to include flatware, China, glassware, and serving pieces needed for each event
• Assist with preparing and opening and closing of concessions stands
• Assist with preparation and set-up of event room when necessary
• Attend pre-function meeting for briefing of event details
• Provide friendly and courteous customer service at all times
• Remain at assigned station and perform duties as assigned according to each event
• Breakdown tables and banquet equipment after each event
• Clean and return serving pieces to proper storage area
• Adhere to strict grooming standards and policies of company
• Perform other duties as assigned and deemed necessary

Qualifications

• Employee must be at least 18 years old  
• High School diploma or GED (or any equivalent combination of education and experience)
• Prior customer service experience is preferred  
• Access to reliable transportation 
• Must be able to work shifts including nights, weekends and holidays dependent on events schedule 
• Stand and walk for four to six hours at a time 
• Ability to work independently and as part of a team
• Can communicate effectively in English, both verbally and in writing
• Must be comfortable multi-tasking and working in a fast paced environment
• Has ability to count money, make change accurately
• Ability to input data into a computer to record sales transactions
• Basic computer skills in typing, data entry, with Microsoft Office products and internet platforms