Overview

The Parking Supervisor will be responsible for the event day supervision and management of our parking operation. This individual will observe, report, and carry out event day procedures set forth by the Parking Director. The lead supervisor will be asked to complete event checklists, complete event reports, and ensure efficient operation. A person who can provide valuable information and feedback regarding our parking operations to better assist the Manager & Director with the implementation of procedures would be valuable. This role will be part-time and event based, reporting directly to the Parking Director.

This role pays an hourly rate of $16.00-$18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 10, 2025.

Responsibilities

• Assist with day to day supervision of part time Parking Attendants
• Organize, prepare and distribute work schedules for staffing specific event needs
• Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
• Communicate event schedules and information with parking staff
• Monitor lot during events to ensure cars are parked quickly and effectively; immediately contact the Manager if issues arise
• Track parking tickets and maintain daily parking records
• Ability to work in all parking locations and positions
• Reconcile ticket sales to cash in accordance with established accounting procedures
• Prepare various operational and financial reports regarding areas of responsibility in absence of Manager
• Assist Manager in communication of policy, employee coaching conversations, and process & procedure updates/information with parking staff
• Assist Manager in training staff in efficient parking operations to maximize revenue
• Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots
• Promptly and professionally resolve all customer service issues related to parking in absence of Manager
• Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met
• Coordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff
• Assist in operation of daily events as business demands to provide excellent customer service
• Greet and direct customers entering parking lots, sell parking tickets and count back correct change
• Verify proper documentation all cars going through booths
• Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs
• Identify and problem solve parking issues; prevent when possible
• Provide excellent customer service assistance to internal and external clients. 

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the essential duties of this job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange information to clients, part time staff and co-workers; constantly moves around the facility before, during and after events to observe, report, supervise staff and provide excellent service to clients.

Work Environment:

The duties of this position are performed primarily in doors and occasionally outdoors in all types of weather conditions. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

Qualifications

• High school diploma or equivalent preferred.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• One or more years’ experience in a team leadership or supervisory customer service position preferred.
• Demonstrated computer experience in a Windows format including email, data entry, and typing skills.
• Experience with MS Word, Excel and Outlook preferred.
• Demonstrated ability to provide exceptional customer service and communication skills.
• Comfortable working with the public with an outgoing and friendly personality.
• Ability to communicate clearly and concisely in the English language.
• Ability to work both independently and as part of team, remaining flexible in your role.
• Ability to work flexible schedule including long hours, nights, weekends and holidays.
• Ability to work the majority of Liberty Park events, and Simmons Bank Liberty Stadium events.