Overview

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director of Event Operations.

This role will pay an hourly age of $19 to $21.50.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

Responsibilities

• Assist in the planning, direct, coordinate and review the work plans for facility operations.
• Work with employees to correct deficiencies; implement discipline procedures.
• Ability to follow written instruction, interpret CAD’s and blueprints.
• Interface with vendors and production crews as required.
• Responsible for organization and presentation of all Operations storage areas.
• Communicates between shifts the necessary tasks that still need to be completed.
• Working knowledge of operations equipment including forklifts, pallet jacks, staging, pipe and drape, all tables, all chairs, etc.
• Coordinates between changeover crew and housekeeping needs with Building Services staff
• Assist in completing light janitorial work (vacuuming, sweeping, and taking out trash and recycling.
• Maintains departmental equipment in good working condition.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or GED is required.
• Minimum of (2) years experience in an operations position in an Arena, Convention Center or Public Assembly Facility including set-up/housekeeping, event coordination or related field; a degree in Facility Management or related field may allow for substitution for years of experience.
• Demonstrates excellent interpersonal and communication skills.
• Thrives in a fast-paced environment, adept at multitasking and meeting deadlines.
• Self-motivated with strong leadership and organizational abilities.
• Proficient with operational equipment such as forklifts, scrubbers, etc.
• Skilled in following written instructions, interpreting AutoCAD drawings.
• Capable of following explicit orders, collaborating in teams, and working independently.
• Adaptable to flexible schedules, including weekends and extended hours.
• Strong problem-solving abilities and customer service skills.
• Bilingual (English/Spanish) a plus

• Ability to work long hours including a varied schedule of days, nights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.  Constant use of the English language verbally, written or reading to read company information and communicate to teams.  Frequent use of company provided cell phone, desk phone.  Constant use of company radio for communication.  Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands:

While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools.  Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary.  Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. 

Work environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time.  The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.