Overview

The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Event Manager and the Event & Guest Services Manager.

This role pays an hourly rate of $18.75.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 7, 2025.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces.
• Interview, select, train, coach, evaluate, and discipline part time staff. Position will deliver a termination with approval.
• Provide staff training for all employees and temporary workers.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Ensure staff is working safely and are aware of proper safety guidelines.
• Lead/coordinate staff training and safety programs.
• Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
• Assist or lead planning, directing, coordinating and review of work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all arena events.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations/improvements.
• Oversee, monitor changeover and housekeeping crews, provide team support as required.
• Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
• Maintains departmental equipment; notify Sr. Operations Manager when repairs are needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.

Qualifications

• High school diploma or equivalent
• Two (2) or more years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
• An advanced degree in Facility Management or related field may be substituted for years of experience.
• Basic computer skills in a Windows format including typing, data entry and email.
• Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
• Ability to effectively lead a team and manage in a fast paced, high pressure environment
• Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Self-motivated and excellent organizational skills
• Possession of a valid Driver’s License preferred
• Ability to work independently and as part of a team
• Ability to work long hours including a varied schedule of days, nights, weekends and holidays