Overview

The Operations Manager will manage every aspect of events and operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations, parking, housekeeping staff; coordinate communication between every department and delegate assignments; be responsible for and ensure overall upkeep of facility. Position will assist in managing all aspects of both ice rinks, including scheduling staff.

This role pays an annual salary of $55,000-$60,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays.

This position will remain open until June 19, 2026.

Responsibilities

• Oversee day-to-day building operations, maintenance, special projects. Plans and coordinates a variety of facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, parking lot events, sports and trade show configurations.
• Manage and develop parking procedures that conform to corporate standards specific to the parking operations at the Port Wentworth Ice Cove and Amphitheater.
• Overseeing part-time operations, parking and housekeeping staff members for facility setup, event and breakdown.
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
• Oversee all purchases of safety equipment, housekeeping, parking and operational supplies for third party vendors.
• Assist in performing operations department reviews in weekly staff meetings.
• Develop and maintain working relationships with all departments.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Maintains and oversee departmental equipment; notify Ice operations manager as additional equipment is needed and schedules services required.
• Assist in overseeing and monitoring all ice events, conversion and housekeeping crews, provide team support as required. Ensuring proper scheduling of third-party employees, event setups and event day operations.
• Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Investigate, analyze, and resolve operational problems and complaints.
• Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility.
• Troubleshoot equipment issues, including Zamboni, golf carts, forklift, floor scrubbers, carpet cleaners and lawn equipment.
• Preventative maintenance of Zamboni’s and blade changes.
• Oversee all production equipment, including maintenance and repair as necessary.
• Ensure preventative maintenance of all facility equipment.
• Oversee event load ins and load outs that are typically early in the mornings and/or late into the evening.
• Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility.
• Assist as needed in Ice installation, maintenance, operations, parking, and coordination across all OVG Savannah properties including Enmarket Arena, Johnny Mercer Theatre and any future projects.

Qualifications

• Bachelor’s/Technical degree from an accredited college/university/school preferred.
• Minimum 3-5+ years’ experience in Arena/Entertainment Venue Experience and facility and operations management preferred.
• Minimum of 2 years’ experience supervising/training personnel.
• Related experience and/or training in the public assembly industry in a supervisory or management position.
• Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
• Proficient knowledge of Windows and Microsoft Office software, standard office equipment including copier and fax machine.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Knowledge in a hockey facility preferred, including ice installation, Zamboni and ice edger. Possess a demonstrated knowledge of NHL/AHL/ECHL standard rules, regulations, policies, and procedures.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations and, food service practices
• Preferred knowledge of parking operations.
• Production experience involving concert set up, basketball, hockey, special events preferred.
• Operate equipment such as Zamboni, golf cart, pallet jacks, forklifts, boom lifts, scrubbing machines or other light power-driven equipment.
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work effectively under pressure and/or stringent schedule and produce accurate results.
• Occasional travel may be required.
• Must possess the ability to work a flexible schedule, including nights, weekends, and holidays.