Overview

Utilizing independent judgment, the Operations Manager manages, supervises, and coordinates the day-to-day operations of Regions Arena. This employee’s primary responsibilities include facilitation of changeovers, as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.

This role pays an annual salary of $70,000-$80,000

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays). 

This position will remain open until July 17th, 2026.

Responsibilities

• Assists Director of Operations in the overall daily operation and maintenance of the OVG Managed Properties.
• Plan, direct, coordinate, and review the work plan for the OVG managed properties, services, and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Help create and review operation schedules.
• Responsible for updating and approving operations timecards.
• Prepare and seek bids for contracted services for the OVG Managed Properties.
• Responsible for maintaining and updating the OVG-managed properties.
• Represents the Operations Department in the absence of Director of Operations.
• Select, train, motivate, and evaluate Operations Supervisors and full- and part-time staff.
• Provide and/or coordinate department staff training.
• Work with managers and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers).
• Assume management responsibility for all services and activities involved in the operations of all the OVG-managed properties.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines.
• Responsible for execution of and compliance with contracts.
• Plan, direct, coordinate, and review the work plan for facility operations.
• Meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
• Partner with Operations Managers to complete part-time housekeeping / conversion and contracted labor scheduling.
• Participate in the development and administration of the Operations Department budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Provide excellent customer service assistance to internal and external clients.
• Maintain a customer-first mentality.

Qualifications

• Degree in Facility Management or related field preferred.
• High School Diploma (or equivalent) required.
• Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and/or event coordination.
• Possess a valid driver’s license or have the ability to acquire one.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
• Self-motivated with excellent organizational skills.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Ability to work independently and as part of a team.