Overview

Utilizing independent judgment, the Operations Manager manages, supervises, and coordinates the day-to-day operations of Regions Arena. This employee’s primary responsibilities include facilitation of changeovers, as well as the general maintenance and repair of facility systems. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events.

This role pays an annual salary of $70,00-$80,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). 

This position will remain open until July 10th, 2026.

Responsibilities

• Assists Director of Operations in the overall daily operation and maintenance of the OVG Managed Properties, primarily the Regions Arena.
• Plan, direct, coordinate, and review the work plan for the OVG Managed Properties, primarily the Regions Arena, services and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Help Create and review Operations schedules.
• Responsible for updating and approving Operations timecards.
• Prepare and seek bids for contracted services for the OVG Managed Properties, primarily the Regions Arena.
• Responsible for maintaining and updating the OVG Managed Properties, primarily the Regions Arena.
• Represents Operations Department in absence of Director of Operations.
• Select, train, motivate and evaluate Operations Supervisors and full and part-time staff.
• Provide and/or coordinate department staff training.
• Work with Managers and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers).
• Assume management responsibility for all services and activities involved in the operations of all the OVG Managed Properties, primarily the Regions Arena.
• Ensure staff are working safely, efficiently and are aware of proper safety guidelines.
• Responsible for execution of and compliance with Contracts.
• Plan, direct, coordinate, and review the work plan for facility operations.
• Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
• Partner with Operations Managers to complete part-time housekeeping /conversion and contracted labor scheduling.
• Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Provide excellent customer service assistance to internal and external clients.
• Maintain a customer first mentality.

Qualifications

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
• Degree in Facility Management or related field preferred.
• High School Diploma (or equivalent) required.
• Minimum of 3-5 years of experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
• Self-motivated with excellent organizational skills.
• Must be comfortable multi-tasking and working in a fast-paced environment.
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid driver’s license or have the ability to acquire.
• Ability to work independently and as part of a team.