Overview

This Operations Manager reports to the director of operations and is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the Hilliard Center, including front- and back-of-house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Ensures an effective and cost-efficient program and performs related day-to-day responsibilities as required. Coordinates all elements of facility operations, including purchasing; directs the operation and maintenance of the mechanical, electrical, HVAC, custodial, grounds, sound, lighting, A/V equipment, telecommunications systems, and smoke/fire detectors. The manager will assist as facility safety chairman to maintain a safe and secure facility for the public and employees.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 7, 2026.

Responsibilities

• Assists Director of Operations and Senior Operations Manager in the overall daily operation and maintenance of the facilities.  
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Coordinate and review the work plan for changeover, facility maintenance, and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Coordinate labor hours for staff, inmates, and temporary workers. Report labor allocations to the director of finance.
• Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and borrowing city/county equipment. Report any issues to the general manager immediately.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines. Conduct monthly safety meetings.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets, and required records and permits; maintain knowledge of changes in pertinent federal, state, and local regulations.
• Develop and maintain an accurate record-keeping system, including equipment maintenance and inventory logs.
• Experience and working knowledge of tractors, skid steers, arena grooming equipment, groundskeeping equipment, electrical, refrigeration, and plumbing.

Qualifications

• 3-5 years’ experience preferred in an operations position in an arena, convention center, or public assembly facility with knowledge of set up/housekeeping and event coordination, including progressive supervisory responsibility.
• Bachelor’s degree from an accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred.
• High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements.
• Self-motivated with excellent organizational skills.
• Must be able to work a flexible schedule including early mornings, evenings, weekends, holidays, and an extended number of consecutive days.