Overview

The Operations Manager will manage operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between event department and delegate assignments; be responsible for and ensure overall upkeep of facility.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations department at Enmarket Arena and Johnny Mercer Theatre.
• Operate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and quality.
• Ice sheet installation / removal, including; paint, logos / decals, flooding, leveling.
• Perform and oversee day-to-day building operations, maintenance and special projects.
• Oversee Operations coordinator, and third party operations staff.
• Assist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Oversee and monitor changeover and housekeeping crews, provide team support as required.
• Maintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed or services are required.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Works closely with VP of Events and Operations to ensure proper budget.
• Assist with all purchases of housekeeping supplies and safety equipment for third party vendors.
  Present operations department reviews in weekly staff meeting.
• Deliver timely and accurate information to operations staff for proper setup and breakdown of facility.
• Troubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment.
• Oversee all production equipment, including maintenance and repair as necessary.
• Ensure preventative maintenance of retractable seating, permanent seating and temporary seating.
• Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings.
• Communicate in a timely fashion to the VP of Events and Operations.
• Receives and responds to requests from tenant or refers them to the VP of Events and Operations.
• Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility.
• Schedules third party employees and ensures proper staffing for changeovers and event days.
• Interacts with other facility staff in a courteous, cooperative, and professional manner.

Qualifications

• Bachelor’s/Technical degree from an accredited college/university/school required.
• 3-5 years’ experience in facility events and operations management.
• Related experience and/or training in the public assembly industry in a supervisory or management position.
• Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
• Knowledge of budget preparation and control.
• Proficient knowledge of Windows and Microsoft Office software.
• Knowledge in a hockey facility preferred, including Zamboni and ice edger.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices.
• Production experience involving concert set up, basketball, hockey, special events preferred.
• Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization.
• Ability to work independently and as part of a team.