Overview

The Operations Manager will manage operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between event department and delegate assignments; be responsible for and ensure overall upkeep of facility.

This role pays an annual salary of $45,000 to $55,000.

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until May 23, 2025.

Responsibilities

- Assume management responsibility for all services and activities involved in the operations department at Enmarket Arena and Johnny Mercer Theatre

- Operate Zamboni ice resurfacer, board edger and forklift, oversees ice maintenance including maintaining depth and quality
- Ice sheet installation / removal, including; paint, logos / decals, flooding, leveling
- Perform and oversee day-to-day building operations, maintenance and special projects
- Oversee Operations coordinator, and third party operations staff
- Assist event department with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
- Oversee and monitor changeover and housekeeping crews, provide team support as required
- Maintains and oversees departmental equipment; notify VP of Events and Operations as additional equipment is needed or services are required

- Provide excellent customer service to internal and external clients to provide a positive employee climate

- Works closely with VP of Events and Operations to ensure proper budget

- Assist with all purchases of housekeeping supplies and safety equipment for third party vendors
- Present operations department reviews in weekly staff meeting

- Deliver timely and accurate information to operations staff for proper setup and breakdown of facility

- Troubleshoot equipment issues, including ride on and walk behind floor scrubbers, carpet cleaners and lawn equipment.

- Oversee all production equipment, including maintenance and repair as necessary

- Ensure preventative maintenance of retractable seating, permanent seating and temporary seating

- Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings

- Communicate in a timely fashion to the VP of Events and Operations

- Receives and responds to requests from tenant or refers them to the VP of Events and Operations

- Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility

- Schedules third party employees and ensures proper staffing for changeovers and event days

- Interacts with other facility staff in a courteous, cooperative, and professional manner

Nonessential Job Functions:

- Other duties and responsibilities as assigned.

Qualifications

- Bachelor’s/Technical degree from an accredited college/university/school required.

- 3-5 years’ experience in facility events and operations management

- Related experience and/or training in the public assembly industry in a supervisory or management position

- Must be able to work flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

- Knowledge of budget preparation and control.

- Proficient knowledge of Windows and Microsoft Office software

- Knowledge in a hockey facility preferred, including Zamboni and ice edger

- Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices

- Production experience involving concert set up, basketball, hockey, special events preferred

- Self motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization

- Ability to work independently and as part of a team

- Occasional travel may be required