Overview

Under general supervision of the Senior Operations Manager, the Operations Manager is responsible for assisting in administration, planning, budgeting, and direction for the operations of the BOK Center including supervising and directing personnel including full time staff, subcontractors, and the daily activities involved in the successful execution of events and maintenance of the entire facility.

This role will pay a salary of $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

Responsibilities

• Oversee all aspects of operations including event staffing, set-ups and changeovers, and ADA compliance for the entire complex.
• Plan, direct, coordinate, and review the work plan for operations staff; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.  
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.  
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments, as necessary.   
• Develop and maintain an accurate record keeping system including equipment maintenance and inventory logs.
• Attend weekly staff meetings. Develop and maintain a harmonious working relationship with all of the other departments. 
• Review contracts, speak with tenants, and work with subcontractors to determine special requirements.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Act as a liaison between unions, tenants and facility contractors as needed.
• Plan, budget and schedule facility modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Responsibilities include but are not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Provide the highest customer service excellence.
• Other duties as assigned.

Qualifications

• Minimum of three (3) years’ experience in an operations position in a convention center, event center, arena, performing arts center, theater, or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.  
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.   
• Familiarity with OSHA requirements  
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in labor relations, purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.