Overview

The Merchandise Lead assists the Merchandise Manager in overseeing the merch operations for concerts and events at the Ford Idaho Center.

Shifts can be;

• 6-8 hours
• 8-12 hours
• 12-18 hours.

This role will pay an hourly rate of $15.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until August 21, 2026.

Responsibilities

• The Merchandise Lead assists the Merchandise Manager in overseeing the successful operation of artist merchandise for all concerts & events selling merch
• Aid the Merchandise Manager to maximize space, set up queues, and ensure all merchandise areas are safe, clean, and well organized
• Cooperate with the Merchandise Manager to maintain all venue-owned merchandising equipment & POS iPads to ensure proper working condition.
• Support successful sales operations by hiring, training, and mentoring additional merchandise sellers as needed to ensure an exceptional experience for all guests and artist representatives
• Ensure team compliance with Ford Idaho Center policies and procedures.
• Report all incidents, accidents, needed repairs, and customer feedback to the Merchandise Manager during the course of an event.
• Fulfill all responsibilities of a Merchandise Seller.
• Helps set up/tear down merch stands with other sellers
• Maintains accurate counts when selling merch and handling cash
• Demonstrates excellent customer service skills; friendly, courteous & respectful with patrons, staff and tour representatives
• Works well under pressure, able to get patrons through lines quickly and efficiently with loud noise from concerts and shows.
• Team player, able to work well with a team of merch sellers in a fast-paced environment
• Ability to work outdoors during summer amphitheater season in hot weather.
• Other duties as assigned by the Merchandise Manager and venue management

Qualifications

• Possess outstanding written, verbal, and documentation skills
• Be proficient in professional communication standards
• Possess excellent interpersonal skills
• Ability to work with the public and possess conflict-resolution skills
• Ability to lead a team; previous lead experience a plus.
• Be a self-starter with the ability to work independently with minimal supervision
• Be highly organized and have meticulous attention to detail
• Be outgoing, friendly, and personable
• Be extremely reliable, dependable, and responsible
• Be professional and courteous with a positive attitude
• Ability to exercise composure and handle multiple priorities in fast-paced and potentially stressful situations
• Ability to problem-solve and quickly and effectively diffuse problematic situations
• Possess excellent sales skills
• Proficiency with Google Suite including Google Drive, Gmail, Google Docs, and Google Sheets and/or the Microsoft Word equivalents to complete all work
• Proficient in handling cash and processing payments on a variety of processors
• Familiarity with atVenu preferred but not required
• Must be knowledgeable or willing to learn to work with touch screen systems, payment processors, computers, money counting machines, and other office or event equipment as necessary
• Previous experience in a Merchandise role is preferred.
• Must be able to lift heavy objects as needed.
• This position will require a commitment to be on-site for a minimum of 75% of all concerts & events selling merch. This includes nights and weekends throughout the year as needed, as well as show days to set up stands and count in/out merchandise before and after shows.