Overview

Responsibilities

• Administrative and Data Management.
• Enter and maintain accurate data within key systems such as Ungerboeck, CaterPro, MembersFirst, MemberPride, and others to ensure data integrity and consistency across the department. 
• Manage reservations for spaces such as boardrooms, co-working spaces, and new member benefits that roll out.
• Handle booking requests, coordinate schedules, and confirm details with members and staff. 
• Issue and track parking codes for members attending events or using club facilities.
• Monitor usage, provide updates as needed, and troubleshoot issues promptly.
• Work with Commuter Services to submit new parking codes for new members and cancel out parking codes for resigning members.  
• Greet members and guests, answer inquiries, and assist with reservations and membership-related concerns.
• Maintain a welcoming presence at the front desk to ensure an excellent first impression. 
• Act as a point of contact for members to address questions or resolve issues efficiently, ensuring satisfaction and retention. 
• Assist in creating and distributing member surveys after events, dining experiences, etc.
• Track feedback and suggest adjustments to enhance the overall experience.  
• Act as the primary point of contact for selected vendors used by the membership team.
• Communicate regularly to ensure timely delivery/arrivals of supplies and/or services, resolve issues as they arise, and update the Membership Manager on vendor performance. 
• Assist with setup, logistics, and coordination for events.
• Work with the Programs/Events Coordinator to handle event-related tasks, provide on-site support when appropriate, and ensure member engagement and satisfaction. 
• Assist in the creation of engaging, brand-aligned content for social media platforms, including but not limited to Instagram, Facebook, and LinkedIn.  
• Collaborate with Membership Manager to develop content themes, identify relevant topics, and execute regular posting schedule that promotes club events, initiatives, and member highlights.  
• Actively monitor and respond to comments, messages, and inquiries on social media.
• Maintain a positive and timely response strategy to address questions, provide information, and handle any issues that arise on digital platforms. 
• Track and report on engagement metrics (such as likes, shares, and member interactions) to assess the effectiveness.
• Provide insights and suggest adjustments to enhance reach and member engagement. 
• Work with the Membership Director to implement targeted social media campaigns and email marketing strategies that align with club events, initiatives, and seasonal priorities. 
• Help design marketing materials, such as flyers, event banners, and digital graphics (using Canva), to promote events, membership benefits, and club news.
• Collaborate with the membership manager to ensure these materials meet club standards and are distributed effectively. 
• Coordinate with the Membership Manager to ensure consistency in branding and communication. 
• Support the execution of marketing strategies that promote events and club initiatives. 

Qualifications

• Proficiency in Microsoft Office Suite. 
• High School Diploma or GED.
• 1-2 years of experience in a related field.
• Strong organizational skills with attention to detail. 
• Excellent interpersonal and communication skills. 
• A proactive, team-oriented attitude and the ability to multitask effectively. 
• Experience with social media platforms and basic content creation tools is a plus.
• Ability to move furniture in membership event spaces pre- and post-event.