Overview

The Manager, Systems Success will serve as the bridge between central systems/processes and local execution. Help local sales, service, and marketing teams adopt best practices; use systems correctly; and translate client feedback into actionable feedback for Sales Performance, Revenue Marketing, and Revenue Systems & Data. Under Sales Performance vertical, the goal is to help all venues and clients achieve optimal revenue to goal success. 

This role pays an annual salary of $91,300 - $118,600 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 20, 2026.

Responsibilities

• Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks. 
• Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows. 
• Partner with Director, Sales on execution and local accountability at assigned venues. 
• Partner with Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities. 
• Help local teams understand how to use central tools without relying on central staff for routine execution. 
• Provide practical enablement, office hours, documentation, and follow-up support. 
• Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns. 
• Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
• Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.

Qualifications

• 3-5 years of successful revenue-generating and/or systems enablement experience, preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales. 
• Bachelor's degree in a related field is required. Master's preferred. 
• Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption. 
• Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports. 
• Previous experience in assisting in managing partner success and relationships in a collaborative environment. 
• Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment. 
• Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders.