Overview

This Manager, Security has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will oversee shift Guards related to the 24-hour venue security (Command Post, Gates and Rear Yard).

This role will pay an annual salary of $73,000 and is bonus eligible. 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 5, 2025.

Responsibilities

• Provide security for incident response and risk assessments.
• Assist with policies and procedures for safety and security protocols at the venue.
• Ensure all building security systems are operating as necessary during event and non-event periods. 
• Security systems include, but are not limited to, cameras and access control, as well as physical security equipment.
• Manage Building Security Officers working 12-Hour Shifts.
• This position may be required to relieve shift guards as necessary for breaks or leave.
• Create written reports associated with event incidents or personnel actions.
• Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
• Manage requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
• Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
• Oversee the control and safety of all guests that visit the facility.
• Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed
• Interact with the public and all levels of management and fellow employees.
• Enforce rules and regulations of the facility.
• Provide direct assistance, as needed, by being knowledgeable about locations throughout the facility.
• Provide professionalism, courtesy, and respect to all guests and fellow employees.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

• 3-5 years relevant experience.
• Prior supervisory experience required.
• Ability to work with minimal supervision.
• Strong customer service skills.
• Good written, verbal and interpersonal skills required.
• Professional presentation, appearance and work ethic.
• Ability to work daylight, evening, overnight, holidays, and weekends.
• Ability to interact with all levels of staff, including management.
• Must be 18 years of age or older.

SUPERVISORY RESPONSIBILITIES:                                            

• Directly supervises employees in the Security Department. 
• Carries out supervisory responsibilities in accordance with OVG360 policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position will require a large amount of standing, walking, climbing, stooping, and possibly heavy lifting.
• Position may require working in both indoor and outdoor settings and may be subjected to adverse conditions, including contact from hostile people.
• This position may be exposed to high noise levels.

POSITION SCHEDULE:

• Hours are 6:00 AM – 6:00 PM (Day) and 6:00 PM – 6:00 AM (Night)
• Four (4) Days
• Four (4) Days OFF
• Four (4) Nights
• Four (4) Days Off
• REPEAT