Overview

The Manager of Concourse Operations is responsible for overseeing all aspects of the arena’s merchandise operations, ensuring the efficient sale and distribution of event-related products. This includes managing inventory, coordinating with vendors and tour representatives, leading a team of part-time supervisors and sellers, and ensuring a positive customer experience at all points of sale. The Manager of Concourse Operations will also play a key role in supporting ancillary and smaller events within the arena, working closely with the Event Operations team.

This role pays an annual salary of $75,000-$85,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until November 21, 2025.

Responsibilities

• Oversee Merchandise Operations: Manage the setup, sales, and breakdown of merchandise at events, ensuring smooth operations from start to finish.
• Inventory Management: Track inventory levels, order merchandise as needed, and ensure products are available in sufficient quantities for each event.
• Staff Management: Supervise and train part-time supervisors and sellers, ensuring the team is fully equipped to deliver excellent service and achieve sales goals.
• Event Coordination: Coordinate with event organizers, vendors, and tour managers to ensure timely delivery and proper display of merchandise.
• Reporting & Data Management: Maintain accurate sales reports and inventory records, ensuring all transactions are tracked and reconciled. Provide insights to leadership for decision-making and future event planning.
• Customer Experience: Ensure a high level of customer service, addressing issues or concerns related to merchandise sales and product availability.
• Sales Strategy & Merchandising: Develop and implement strategies to drive merchandise sales, including creative displays, promotions, and pricing adjustments.
• Event Support: Assist with smaller or ancillary events within the arena as needed, providing merchandise services and supporting the broader operations team.
• Compliance & Safety: Ensure all sales practices comply with company policies, local regulations, and health and safety standards.

Qualifications

• 3-5 years related experience
• Previous experience in event management, retail, or merchandise sales, preferably within an arena, stadium, or live event environment.
• Strong leadership skills with the ability to manage, train, and motivate part-time staff.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Strong interpersonal and communication skills, with the ability to work collaboratively with internal teams, vendors, and event organizers.
• Proven ability to analyze sales data, manage inventory, and implement effective sales strategies.
• Flexibility to work evenings, weekends, and holidays as needed for events.
• Ability to work in a fast-paced, high-pressure environment while maintaining a focus on customer satisfaction.
• Must be able to lift 25lbs

Preferred Skills:

• Experience with Point of Sale (POS) systems and inventory management tools.
• Knowledge of merchandise trends and creative sales techniques.
• Familiarity with arena or event venue operations.