Overview

The Lead Suite Supervisor is responsible for overseeing the food & alcohol serving of guests in the arena at various premium locations, including Suites, Sky boxes, Platinum Suites and Loge boxes, The Lead Suite Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Lead Suite Supervisor will assist the Concessions Bar & Premium Management staff and the rest of the OVG leadership team with projects including training, inventory and special events.

The Lead Suite Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate of $14.00-$16.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until January 9, 2026.

Responsibilities

• Ensure proper set-up of all Bars & Suites locations prior to doors. Set-up duties may include: verifying opening inventory, assigning duties to Suite attendants and Runners, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food service & alcohol production based upon projected guest attendance has been met.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff, promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing premium locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Responsible for supervising the service of food & beverages to guests including food & alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for computing the cost of sale & presenting the guest with the check. Accept payments & provide change as necessary.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all company policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees.
• Assists Management team with projects including training, inventory and special events.
• All other duties as assigned by the managers and supervisors

Qualifications

• At Least 1-2 years’ experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate & alcohol service permit if required by state or federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory