Overview

The Ice Rink Associate helps run the events in the Mullins Center Community Ice Rink. They will operate the cash register and take point-of-sale payments and tend the skate rental room, issuing and returning rental skates. They will perform light cleaning and janitorial duties around the Rink. Ice skating ability is a plus, but not a requirement. 

This role pays an hourly rate of $15.00 - $17.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 27, 2026.

Responsibilities

• Opens cash register and performs point-of-sale cash handling. Will understand and execute our provided cash handling policies and procedures.
• Will become PCI compliant via PCI training (credit card handling security protocols).
• Responsible for all rink monetary transactions during assigned shift.
• Acts as a representative for the Mullins Community Ice Rink to the general public; must have a thorough knowledge and understanding of the Ice Rink, including schedule, prices, procedures, and programs offered.
• Deals knowledgeably, pleasantly, and professionally with the general public on the telephone and in person.
• Responsible for patron safety and relations in the upstairs lobby area and other areas as assigned.
• Performs duties of cashier during public events; must be able to maintain composure and cash register accuracy during busy events, keep an accurate cash tally, and perform shift-end deposits accurately.
• Performs light janitorial duties in the areas of the rink as required: reception office, lobbies, bathrooms, hockey benches, and bleachers. This involves sweeping trash, mopping up spills, and taking out full trash and recycling.
• Opens and closes Rink as needed.
• Assists with game day ice operations for UMass Hockey games on game days.
• Tend to the skate rental room and act as skate guard for public and private skating events.

Qualifications

• High school diploma or equivalent preferred.
• Have good communication skills: ability to work courteously and professionally with all customers, co-workers, managers, volunteers & guests.
• Must be punctual and organized.
• Must be able to follow protocols and procedures and be able to take direction.
• Must be able to keep accurate sales records and be able to maintain accurate cash counts.
• Ice skating ability is a plus, but not required.
• Weekend availability is a requirement.