Overview

The Ice Operations Manager will manage every aspect of events and operations in the facility from the setup of event through the end of the event; position will work with third parties to recruit, train, motivate, and evaluate all operations and housekeeping staff; coordinate communication between every department and delegate assignments; be responsible for and ensure overall upkeep of facility. Position will manage all aspects of both ice rinks, including scheduling staff and training.

This role pays an annual salary of $68,000- $78,000 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until June 5, 2026.

Responsibilities

• Manage and develop operating procedures that conform to corporate standards specific to the operations department at the Port Wentworth Ice Cove and Amphitheater.
• Oversee day-to-day building operations, maintenance, special projects. Plans and coordinates a variety of facility set-ups including ice hockey matches, youth skates, college hockey, family shows, concerts, comedy shows, sports and trade show configurations.
• Overseeing part time operations staff members for facility setup, maintenance and ice installation.
• Leading full-time staff members as needed with venue maintenance and setups
• Oversee facility maintenance program and development of the Computerized Maintenance Management System (CMMS).
• Train all employees on forklift and scissor lift operation, Zamboni resurfacing, fire/life safety and emergency procedures.
• Oversees all purchases of safety equipment, housekeeping and operational supplies for third party vendors.
• Present operations department reviews in weekly staff
• Develop and maintain working relationships with all departments.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Maintains and oversee departmental equipment; notify Director of Production as additional equipment is needed and schedules services required.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility.
• Oversee and monitor all ice events, conversion and housekeeping crews, provide team support as required. Ensuring proper scheduling of third-party employees, event setups and event days
• Assist event manager with rider specifications, ensuring all setups are completed and set to specifications in data sheets.
• Investigate, analyze, and resolve operational problems and complaints.
• Act as liaison between clients and facility contractors as needed. 
• Deliver timely and accurate information to operations staff for proper setup and ice maintenance at each facility. 
• Troubleshoot equipment issues, including Zamboni, forklift, floor scrubbers, carpet cleaners and lawn equipment. 
• Preventative maintenance of Zamboni’s and blade changes. 
• Oversee all production equipment, including maintenance and repair as necessary 
• Ensure preventative maintenance of all facility equipment 
• Oversee event load ins and load outs that are typically early in the mornings and/or late into the evening 
• Works with third party vendors and operations managers to upkeep star dressing rooms, locker rooms and painting of interior spaces in facility. 
• Assist as needed in Ice installation, maintenance, operations, and coordination across all OVG Savannah properties including Enmarket Arena, Johnny Mercer Theatre and any future projects.

Qualifications

• Bachelor’s or technical degree from an accredited college, university, or trade school required.
• Minimum 3-5 years of experience in arena or entertainment venue operations, including facility and event management.
• Supervisory or management experience within the public assembly industry required.
• Demonstrated experience leading, training, and managing teams.
• Working knowledge of operational procedures, facility capabilities, event services, technical requirements, crowd management, and fire/public safety regulations.
• Experience in a hockey facility required, including ice installation, operation of zamboni and ice edger equipment, and knowledge of NHL/AHL/ECHL rules, regulations, and standards.
• Production experience supporting concerts, basketball, hockey, and special events preferred.
• Ability to operate equipment such as zamboni, forklifts, pallet jacks, boom lifts, scrubbers, and other light power-driven machinery.
• Proficiency in Microsoft Office and standard office equipment.
• Strong organizational, communication, and interpersonal skills, with the ability to make sound decisions in a fast-paced, high-pressure environment.
• Ability to work independently and collaboratively, prioritize tasks, meet deadlines, and follow oral and written instructions.
• Valid U.S. driver’s license.
• Must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended consecutive days as required by event operations.