Overview

Under general direction from the Senior Housekeeping Manager, the Housekeeping/Setup Manager manages and coordinates the overall custodial, housekeeping and event setup/teardown activities and operations for the facility and provides responsible staff assistance to the Senior Housekeeping Manager and Director of Operations.

This role will pay an annual salary of $60,000-$65,000 annually.

Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 8, 2025.

Responsibilities

• Provide management of services and personnel involved in custodial, housekeeping and event setup & teardown operations for the facility: plan, direct, coordinate, and review the work plan for housekeeping/setup personnel; assign work activities, projects and programs; monitor workflow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
• Ensure compliance with event worker orders and relevant Building Code, Fire Code and ADA regulations
• Select, train, motivate and evaluate housekeeping/setup personnel; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
• Generate purchase orders for approval with respect to supplies, equipment, services and labor. Place approved orders and process invoices for payment once items have been received
• Prepare and process payroll work sheets of subordinates; submit to Senior Housekeeping/Setup Manager for approval
• Receive, approve/deny leave requests; maintain records of leave requests for subordinates
• Develop and maintain accountings for labor and materials by event and cost category
• Manage the assignment, distribution, maintenance, and repair of equipment used by the Housekeeping/Set-up Workers including ride-on scrubbers and sweepers, carpet cleaners, forklifts, wet vacs, hand held vacs, etc
• Ensure compliance with the departmental standards and reporting requirements
• Assist in the development and administration of the Operations Department budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and obtain approval for all housekeeping/setup related expenditures; receive and maintain supplies; make recommendations for, and implement approved budget adjustments as necessary
• Operate a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required
• Maintain storage areas and equipment in designated areas in a neat and orderly manner
• Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
• Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
• Make recommendations for Capital purchases related to areas of functional responsibility
• Attend internal meetings representing the operations department
• Communicate clearly and concisely in the English language, both orally and in writing
• Perform other duties as required

Qualifications

Knowledge Of:

• Operational activities of public assembly facility housekeeping and event setup operations
• Event presentation and event production needs
• Must have and be able to demonstrate computer skills in Microsoft office applications (Outlook, Excel, and Word), Internet Browsers, and accessing stored files on a computer
• Principles of supervision and training
• Purchasing policies and procedures
• Proper use and maintenance of hand and power tools related to job functions
• Other public assembly facility related operations including drayage, decorators, maintenance, trades, audio-visual, electrical, equipment, etc.
• Terminology used in entertainment and convention settings
• EEOC, OSHA and ADA regulations
• Fire and public safety regulations
• Relevant federal, state, and local regulations
• Customer Service practices

Ability To:

• Work effectively in a service-oriented environment subject to frequently changing priorities
• Work under high pressure in meeting urgent deadlines
• Plan, direct, and evaluate the work of subordinates
• Complete complex paperwork on time and in a timely manner
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule, predominantly evening hours, as determined by the Senior Manager of Housekeeping/Setup, but including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

Experience:

• Minimum of five (5) years of increasingly responsible experience in housekeeping and event setup operation in a convention center, hotel, sports venue or other public assembly facility, with at least two (2) years of supervisory responsibility
• Managing training, review of performance and employee discipline
• Bachelor’s or Associate’s Degree in a related field preferred; High School Diploma or equivalent GED required
• Possession of, or ability to obtain a current CPR certificate
• Possession of, or ability to obtain a Virginia driver’s license