Overview

The House Manager is responsible for the smooth operation of the theatre, including outdoor locations, security, entrance lobby, audience seating, restrooms, concessions, green rooms, and all other front and back-of-house locations. The House Manager welcomes the public to the theatre and oversees their safety, satisfaction, and well-being before, during, and immediately following the show. They answer questions, listen to and address guest complaints, concerns, and compliments, and make audience members feel welcome. The House Manager oversees the volunteers and front-of-house staff, including recruitment, supervision, training, assisting, coaching, and more. They will coordinate with the event & production teams and all theatre departments to determine and execute door opening times. When needed, the House Manager will act as theatre Manager on Duty (MOD) and provide back-of-house event management including coordination with event & production teams. The House Manager will report directly to the Assistant General Manager (AGM) and assist the AGM and GM with any other tasks needed.

This role will pay an hourly rate of $22.00 to $25.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until November 21, 2025. 

Responsibilities

• Oversee smooth operation of theatre events including pre-show, during show, and post-show.
• Provide excellent guest service and handle any issues, complaints, or concerns that arise.
• Recruit, train, supervise, develop, and assist all volunteers and front-of-house staff.
• Ensure all policies and procedures, including safety and security, are adhered to.
• Conduct walk of all front-of-house and back-of-house areas in the theatre to ensure readiness to open to the public, including presentation, cleanliness, signage in place, removal of any safety hazards, etc.
• Coordinate with the Box Office manager on any specific seating or ADA accessibility needs.
• Conduct pre-show and post-show briefing with volunteers and front-of-house staff to inform on event logistics and information and take note of any items that need to be addressed or adjusted for future.
• Oversee and assist security screening, ticket-taking, wayfinding, and all other guest assistance
• Assist volunteers and front-of-house staff with escalated guest concerns and complaints.
• Ensure successful logging and storing of lost & found items, and assist returning found items to the appropriate owners.
• Help guests with any ADA assistance needed, ensure volunteers, staff, and theatre elements are always ADA-compliant and safe.
• Ensure volunteers and staff have all equipment and supplies needed, including radios, flashlights, and more. Monitor inventory and request more items to be ordered when needed.
• Assist volunteers, staff, and guests in the event of an emergency situation, such as medical emergencies, evacuations, and more.
• Contribute to team efforts, foster a culture of collaboration, support, and mutual respect within the workplace.
• Other duties as required/requested.

Qualifications

• 2+ years’ supervisory or leadership experience
• Experience in hospitality/theatre/live entertainment a plus
• Excellent oral and written communication. Bi-lingual a plus
• Friendly, professional attitude with the ability to be proactive and resourceful
• Guest-service focused, able to kindly and confidently assist guest
• Outstanding organizational, time-management, and multi-tasking skills
• Intermediate to advanced computer skills, including Outlook, Word, PowerPoint, and Excel
• Ability to climb stairs
• Ability to lift/pull/push 20lb+
• Comfortable standing for long periods of time
• Ability to work in fast-paced environment and work under pressure
• Flexible team player that maintains cooperative working relationships with company and business contacts
• Strong attention to detail, accuracy, and validity
• Ability to work in a fast-paced, changing environment. Must work well under the pressure of deadlines.
• Willingness to work evenings, weekends, holidays, as required by the events or business needs.