Overview

The Hawker Supervisor is responsible for overseeing all hawker (in-seat and roaming) food and beverage sales throughout the venue. This role supervises a team of hawkers working in both indoor and outdoor areas, ensuring excellent guest service, efficient sales operations, and compliance with all venue and provincial regulations. The Hawker Supervisor supports revenue generation while maintaining a safe, organized, and positive environment for staff and guests.

This role pays an hourly rate of $22.50 CAD.

Benefits for Part-Time roles: Pension matching.

This position will remain open until June 12, 2026.

Responsibilities

• Recruit, train, schedule, and supervise a team of hawkers selling food and beverage products throughout the venue.

• Ensure hawkers are properly stocked with product, and point-of-sale equipment prior to events.

• Monitor hawker sales activity during events and provide coaching to maximize sales and guest engagement.

• Enforce all policies related to responsible alcohol service in accordance with Alberta Gaming, Liquor and Cannabis Commission (AGLC) regulations.

• Track inventory issued to hawkers and reconcile product, and POS transactions following events.

• Assist with event-day staffing plans and deployment of hawkers across indoor and outdoor venue areas.

• Address guest service issues quickly and professionally.

• Maintain communication with concessions stands, warehouse teams, and management to ensure product availability.

• Ensure staff follow all health, safety, and food handling guidelines.

• Prepare post-event sales summaries and incident reports when required.

• Support other concessions or premium service operations as needed.

Qualifications

• Minimum 1–2 years supervisory experience in concessions, stadium/arena operations, or high-volume food & beverage.

• Experience managing event staff or temporary/part-time employees preferred.

• Strong leadership, communication, and problem-solving skills.

• Ability to work evenings, weekends, and holidays based on event schedules.

• Ability to work in both indoor and outdoor environments and stand/walk for extended periods.

• ProServe certification or ability to obtain prior to start date.

• Food Safety certification considered an asset.