Overview

The Guest Services Supervisor is an event-based position that oversees the Guest Services Staff and supports guest services operations at the Tyson Events Center. This position provides frontline leadership and hands-on operational support to ensure guest safety and meet the needs of guests as they attend events at the Tyson Events Center. The Guest Services Supervisor may work in Guest Services positions as needed, including as ushers, ticket takers, and door guards. This is a part-time role with scheduling based on events. Our regular event season runs from September through May.

This role pays an hourly rate of $18.00.

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until October 16, 2026.

Responsibilities

• Oversee Guest Services Representatives on event days.
• Provide exceptional customer service and assistance to all guests.
• Serve as a first point of contact for escalated guest issues.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to all restricted areas for events.
• Provide a safe and secure environment for the Tyson Events Center.
• Report actual/suspected violations of Tyson Events Center policies, procedures, rules, or regulations to management.
• Complete incident reports for incidents occurring during events.
• Ensure emergency exits remain clear at all times.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Assist guests with different needs in entering/exiting the facility.
• Move around to various positions/locations as event needs.
• Hand out materials to guests as needed for events.
• Follow all event procedures and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory experience preferred.
• Comfortable working with the public with an outgoing and friendly personality
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of a team.
• Must be comfortable working in a loud environment and around large crowds.
• Flexible availability, including evenings, weekends, and holidays.
• Physically able to stand for extended periods and lift/carry heavy items as needed.