Overview

Under supervision by the Event Operations Manager, the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $17.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

Responsibilities

• Serve as an extension of the Event Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services Supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats
• Assist with last-minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups
• Work extended and/or irregular hours, including nights, weekends and holidays as needed
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment

Qualifications

• High school diploma or G.E.D. 
• 1-2 years related experience and/or training; or an equivalent combination of education and experience
• Demonstrate exceptional skills in customer relations, communications and problem-solving
• Follow oral and written instructions and communicate effectively with other in both oral and written form
• Work independently, exercising judgment and initiative
• Remain flexible and adjust to situations as they occur
• Must be able to move around the facility and stand for extended periods during events
• Comfortable working inside or outside of the building, as needed by events
• Must be able to lift and/or move heavy objects and stoop as needed