Overview

Under supervision by the Event Operations Manager, the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $17.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 22, 2025.

Responsibilities

• Serve as an extension of the Event Operations Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats
• Assist with last-minute pre-event needs, such as setting-up, decorating, finding materials, etc
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups
• Work extended and/or irregular hours including nights, weekends and holidays as needed

Qualifications

• Demonstrate exceptional skills in customer relations, communications and problem solving
• Follow oral and written instructions and communicate effectively with other in both oral and written form
• Work independently, exercising judgment and initiative
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
• Remain flexible and adjust to situations as they occur
• High school diploma or G.E.D. and one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear
• This position may require work inside or outside of the building, as needed by events
• This position requires stooping and lifting
• Must be able to lift and/or move up to 50 lbs