Overview

Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center. This leadership role requires a positive attitude, as well as a team-driven and proactive mindset. Each team member is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desire a leadership role.

This role pays an hourly rate of $20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 7, 2025. 

Responsibilities

• Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
• Facilitate employee briefings pre and post event
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand, retain, and communicate safety and security measures
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escalate guest complaints, concerns, and compliments
• Reports any suspicious activity to supervisors and/or management
• Other duties as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience within a hospitality, sports, entertainment, or related field preferred but not required
• At least two (2) years’ experience in a supervisory and/or leadership role
• Ability to work an average of eight (8) events per month. Event requirement is subject to change with notice
• Experience in a customer service-based industry is required
• Experience in a collaborative team environment is required
• Strong verbal and written communication skills
• The ability to function independently in a fast paced, high-pressure environment
• The ability to work flexible schedule including long hours, nights, weekends, and holidays
• Ability to motivate, encourage and recognize exceptional performance
• Previous experience within a sports, entertainment, or related field is preferred