Overview

The Horse Park Guest Services Staff provides excellent customer services to all patrons. This position assists patrons during check-in, throughout their horse show, and at check-out. Assists with showing patrons to their RV location, unlocking horse stalls and assisting trainers with loading/unloading their horses, providing directions, and answering questions. You will have the opportunity to assist horse trainers and patrons experience a world-class experience at the Ford Idaho Center.

This role pays an hourly rate of $12.00-$14.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until May 22, 2026.

Responsibilities

• Welcome horse park patrons to the Ford Idaho Center Horse Park.
• Assist trainers with loading/unloading horse, feeding and watering their horses upon arrival at the horse park.
• Lend a hand in resolving customer service issues.
• Respond to patron concerns/complaints promptly and in a professional manner.
• Enforce venue policies and procedures to ensure a safe environment for attendees.
• Be knowledgeable about the Horse Park to be a resource for patrons with questions.
• Assist Horse Park Manager during the check-in/out process to make sure each trainer/patron has smooth and easy experience.
• Provide excellent customer service assistance to internal and external clients.
• Follow the directions of the Horse Park Event Manager in the daily operations of each horse show.

Qualifications

• Experience in customer service and/or working with the general public.
• You must love working with and helping people.
• You must maintain a POSITIVE attitude while working with the public.
• Ability to work a flexible schedule including mornings, days, nights, weekends & holidays.
• Ability to drive a golf cart, use keys & padlocks to lock/unlock horse stalls.
• Ability to work outside in all weather conditions for extended periods of time.