Overview

Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.

This role pays an hourly rate of $15.00

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 13, 2026.

Responsibilities

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Occasionally assist with breakdown after events
• Perform other duties as assigned

Qualifications

• Previous experience in customer service is preferred. Experience as an usher or ticket taker is a plus
• High School Diploma (or GED) preferred
• Ability to manage high-stress situations and remain flexible
• Able to stand for extended periods of time
• Able to work a variety of events, including children’s shows, theatre performances, and loud concerts
• Must be friendly, courteous, pleasant, outgoing, and polite with a positive attitude
• Must be able to adhere to all company policies and procedures
• Bilingual skills are a plus
• First aid or CPR trained
• Ability to work holidays (i.e., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.)
• Must be available for at least half of all events occurring each month, year-round