Overview

Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.

 This role pays an hourly wage of $13.00 to $14.00

 Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

 EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

JOB FUNCTIONS:

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Occasionally assist with breakdown after events
• Perform other duties as assigned

Qualifications

QUALIFICATIONS:

• Must be 18 years or older
• Must have reliable transportation
• Must be available for at least ½ of all events occurring within each month, year round
• Experience in customer service
• Ability to manage high stress situations and remain flexible
• Able to be on feet for long periods of time
• Able to work a variety of events including children’s shows, theatre performances, and loud concerts
• Must have a pleasant and outgoing personality
• Must be friendly, courteous and polite with a positive attitude
• Must be able to adhere to all company policies and procedures
• Must be able to pass a criminal background check

DESIRED SKILLS:

• Previous experience as an usher or ticket taker are a plus
• High School Diploma (or GED) preferred
• Bilingual skills are a plus
• First aid or CPR trained
• Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)