Overview

As a member of the Guest Services Team, the Guest Services Representative will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $17.00-$18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until March 13, 2026.

Responsibilities

Visitor Services

• Greets guests and clients.
• Assists and resolves guest questions, inquiries, and concerns.
• Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions.
• Maintains merchandise, literature, and guest information including ordering, stocking, merchandising, cleaning and zoning.
• Monitors guest flow and events to ensure high level of satisfaction.
• Assists with operational paperwork and administrative tasks.
• Follows-up on concerns and opportunities.
• Answers phones.
• Operates and balances cash registers and provides cash management activities as assigned.
• Uses computers and internet to access and deliver information and create reports and other documents.
• Assists in developing processes, procedures, communication materials, and operating manuals and documents.
• Attends and participates in planning, training, and staff meetings

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.