Overview

A Guest Services Representative is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives may support Guest Services roles in the following areas: usher, ticket taker, and/or door guards.

This role will pay an hourly wage of $17.00. 

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until September 11, 2026.

Responsibilities

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for Mullett Arena
• Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
• All other duties assigned by Event Manager, Event Coordinator, and or Supervisor

Qualifications

• High school diploma or equivalent preferred
• Must have demonstrated ability to function in a fast-paced, high-pressure environment
• Customer service experience and exceptional customer service and communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
• Ability to work a minimum of 2 events per month at the Mullett Arena.
• Ability to stand in one location for extended periods of time.
• Ability to occasionally be required to lift and/or move heavy objects.