Overview

As a member of the Guest Services Team, the Guest Services position will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and greeting. You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $16.94-$17.50

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until August 28, 2026.

Responsibilities

• Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
• Greets all guests in a welcoming, friendly manner
• Examines each ticket to ensure correct date and event
• Escorts guests to correct seats
• Answers guest questions regarding event and arena, e.g., location of concession stands and restrooms
• Ensures non-smoking rules are followed
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
• Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
• Maintains a positive, outgoing demeanor always adhering to “Expectations for Guest Service”
• Accurately and thoroughly completes all pertinent reports and documentation

Qualifications

• Prior Guest Services experience required.
• Excellent communication skills required.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to work at the arena in Hartford, CT, and the stadium in East Hartford, CT.
• Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights.
• Ability to remain calm and focused in fast-paced environments and stressful situations.
• Ability to work in adverse weather conditions as needed.