In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Guest Services staff are an essential part of events at the Ovintiv Events Centre. They perform key roles such as ticket scanning, ID checking, ushering and wrist banding.
This role pays an hourly rate of $18.75
Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
- Provide excellent customer service to ensure guests have a great fan experience
- Become familiar with ticketing, seating locations, procedures and building policies
- Ensure areas are safe for patrons and staff
- Perform ID checks of patrons to ensure they are of legal drinking age
- Anticipate and correct any trouble situations in your area
- Handle and respond to any guest complaints or issues
- Perform other duties and responsibilities as required
- Perform written event summaries after each shift
- Assist with housekeeping items during and after events
Qualifications
- Experience in customer service is an asset
- Must be friendly, courteous and polite with a positive attitude
- This position requires the ability to be on your feet for extended periods of time
- Confident working independently or as part of a team
- Must have a flexible schedule that allows for evening and weekend work
- Comfortable working in an environment where alcohol is served
- Comfortable working in an environment that is often loud, dark and crowded
- Must be willing and able to complete a Police Information Check
- Must complete an Online Orientation and In-Person Training Session
