Overview

The Guest Services Manager will oversee all aspects of the guest service experience, to include coordinating various aspects of event staffing. 

This role has a salary of $40,000 - $50,000. 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). 

Job expires 7/1/2024 

Responsibilities

• Manages FOH activities to include the non-profit program and guest-patron services.  
• Manager on Duty for non-ticketed, smaller concerts and the Mobile Symphony program and performances 
• Schedule event staff for day-to-day operations and special events. Continue to adjust and update work schedules to reflect cost efficiency and building activity. 

• Liaison with contract security company. 
• Plan, organize, and direct various personnel and activities necessary to establish a safe and efficient environment. 
• Establish and maintain effective working relationships with crowd management contractors, police, fire, EMS and other security personnel and/or safety organizations. 
• Compile & maintain important guest service records and reports for management. 
• Handle complaints, disturbances or related problems with the public, staff, or promoters. 
• Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals. 
• Gain control over unusual circumstances caused by fire, storms, riots, and other emergencies. 
• Work extended and/or irregular hours including nights, weekends & holidays. 
• All other duties and responsibilities as assigned. 

Qualifications

• Associate degree preferred or related experience and/or training, or an equivalent combination of education and experience. 
• Demonstrate knowledge of principles and techniques of planning, implementing and supervising event staff. 
• Handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations. 
• Work independently, exercising judgment and initiative. 
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. 
• Remain flexible and adjust to situations as they occur. 
• Follow oral and written instructions and communicate effectively with others in both oral and written form. 
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in employment. 
• Operate a personal computer using Microsoft Word, Excel, and other standard office equipment. 
• Must be effective in both written and verbal communication. 

• Must be able to multi-task. 
• Able to work extended and/or irregular hours including nights, weekends, and holidays.