Overview

Guest Services Event Staff are on-call, per-event employees who will act as the primary providers of direct service to guests as they are entertained at the Iowa Events Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Event Staff will work in positions as needed, including usher, ticket taker, suite staff, and door guards.

This role will pay an hourly rate of $13.00

For part-time roles: Benefits: 401(k) savings plan and 401(k) matching.

This position will remain open until July 24th, 2026.

Responsibilities

• Provide exceptional customer service and assistance to all guests.
• Greet and scan tickets as guests enter the building.
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout the facility.
• Control and monitor all access to all restricted areas for events.
• Provide a safe and secure environment for the Iowa Events Center.
• Report actual/suspected violations of IEC policies, procedures, rules, or regulations to your supervisor.
• Complete an incident report on a timely basis, as required.
• Ensure emergency exits are clear at all times and assist guests with special needs exit safely.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Move around to various positions/locations as event needs.
• Hand out materials to guests as needed for events.
• Follow all event procedures and safety standards.
• Provide excellent customer service assistance to all clients.
• All other duties assigned by Guest Services Manager or Supervisor.

Qualifications

• High school diploma or equivalent preferred.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Customer service experience and exceptional customer service and communication skills.
• Comfortable working with the public with an outgoing and friendly personality.
• Ability to communicate clearly and concisely.
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
• Ability to work the majority of Arena events at the Iowa Events Center.