Overview

All Guest Services team members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. Perfect for college students, teachers and retirees.

This role will pay an hourly wage of $15.00. 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Preventing guests from moving from one seat to the next.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
• Perform other duties and responsibilities as assigned.
• Assist with potential chair strikes at end of evening.

Qualifications

• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is welcomed.
• Previous experience within a sports, entertainment, or related field is welcomed.
• Must be able to work a flexible schedule including weekends and nights.
• Must be able to lift 10-15 pounds.
• Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including steps, exposure to loud noises, and standing for long periods of time.