Overview

This Guest Service Representative assists with the general Visitor Services operations at the Visitors Center and serves as a guest liaison for visitors, guests, clients, and related personnel to assure that outstanding service is achieved and to enhance the overall guest experience. 

This role pays an hourly rate of $18.00 - $18.21.

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until December 18, 2026.

Responsibilities

• Greets guests and clients.
• Assists and resolves guest questions, inquiries, and concerns.
• Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions.
• Maintains merchandise, literature, and guest information, including ordering, stocking, merchandising, cleaning, and zoning.
• Monitors guest flow and events to ensure a high level of satisfaction.
• Assists with operational paperwork and administrative tasks.
• Follows up on concerns and opportunities.
• Answers phones.
• Operates and balances cash registers and provides cash management activities as assigned.
• Uses computers and the internet to access and deliver information and create reports and other documents.
• Assists in developing processes, procedures, communication materials, and operating manuals and documents.
• Attends and participates in planning, training, and staff meetings.
• Provides backup and closing coverage, including answering phones, directing guests, filing, basic computer work, delivery of faxes and mail, monitoring copiers and fax machines, and closing duties as assigned.
• Promotes and fulfills Oak View Group goals and brand promise.
• Participates in safety programs to achieve safety goals.
• Assists with various department and organization projects and special assignments as needed.
• Performs other assigned duties as required.

Qualifications

• Previous experience working in a hospitality or retail-related area preferred.
• Previous experience with cash management activities is preferred.
• Ability to use general office equipment, including computers, fax machines, copy machines, and cash registers.
• Ability to communicate clearly with guests and colleagues.
• Knowledge of the Palm Springs area, including hotels, restaurants, retail, and entertainment.
• Knowledge and use of Word, Excel, Outlook, and Explorer.
• Professional appearance and attitude.
• Ability to work both independently and in a team environment.
• Ability to lift heavy objects as needed.
• Ability to work extended periods of time, both walking and/or standing.
• Ability to work various hours, including nights, weekends, and holidays. Must be able to work at least 20 hours per week.