Overview

The Guest Relations Parking Coordinator reports directly to the Event Manager. This position is a key player in ensuring exceptional experiences for our guests, employees, and stakeholders. The candidate will also be a hands-on professional who enjoys rolling up their sleeves, working as part of a team, and jumping between disciplines to achieve goals. The goal is to ensure we become and remain the industry standard for excellence and ensure all of our guests and staff have exceptional experience.

This role pays an hourly rate of $17.00-$18.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 7, 2025.

Responsibilities

• Maintain Pan American Center core values while working on the property.
• Must be able to legally operate vehicles.
• Inspect parking lots several times throughout the day.
• Assist Pan American Center leadership with the traffic management program and monitoring real-time parking data.
• Maintain departmental assets, equipment, uniforms, supplies, etc.
• Assist in recruiting, hiring, and training part-time ushers and parking staff.
• Ensure event checklists are followed & completed for the entirety of the event.
• Serve as the lead in the escalation of guest questions, parking questions, and any issues reported.
• Assist in overseeing guest services operations, ensuring an exceptional guest experience.
• Reports traffic incidents in lots to leadership.
• Assisting leadership by gathering information to respond to guest inquiries and investigate complaints/concerns.
• Assisting with the continuous evaluation and adjustment of the pedestrian and vehicle wayfinding signage program.
• Create post-event reports and recaps of event night service incidents to identify trends and
• offer guidance and solutions for guest experience and operational improvements.
• Develops and maintains effective working relationships with clients, partners, and all
• Stakeholders.
• Performs other duties and responsibilities as requested or required

Qualifications

• Previous experience in event operations or parking operations is preferred but not required.
• Passion for providing the highest quality service and putting guests' needs before their own needs.
• Must be a creative problem solver who can identify solutions and address guest concerns
• efficiently and professionally while remaining calm under pressure.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to create and manage a collaborative and diverse workforce
• Ability to initiate and drive change
• Strong verbal and written communication skills, with an expert ability to present and
• communicate new ideas and concepts.
• A high degree of personal integrity and consistency puts the interests of the organization first.
• Must be a fierce communicator and cross-organizational collaborator.
• Parking and Guest Services experience with large-scale events in a stadium, concert, or multi-use facility setting of a similar size (3,000 seats) is highly desirable.
• Experience servicing various stakeholders and demographics.
• Ability to manage multiple tasks and prioritize needs efficiently.