Overview

The Guest Experience Supervisor will assist in leading the Guest Experience teams during an event, including Ticket Takers, Ushers, and Guest Experience Representatives. Supervisors will provide a guest-friendly environment at Snapdragon Stadium.

This role pays an hourly rate of $23.62

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until September 4, 2026.

Responsibilities

• Coordinates team member deployments
• Schedules team member rest/meal periods and ensures they are taken at designated times.   
• Monitor team member interactions with guests during events.
• Assists in facilitating the department's pre-event briefings.            
• Assist the Guest Experience team in resolving ticketing issues.
• Assist in serving as an escalation point of contact for guest concerns.
• Ensures lost & found items turned into Guest Services are logged, accurately inventoried, and returned to guests when claimed.
• Ensures proper tracking of pre- & post-event ADA escorts.
• Proactively provides excellent customer service to external and internal guests.
• Ensure Guest Experience teams are assigned posts prior to doors opening to the public.
• Compiles and submits incident reports to appropriate work groups.
• Performs other duties as assigned.

Qualifications

• High School Diploma or its equivalent.
• Previous supervisor experience preferred.
• 2-3+ years of previous experience in customer service.
• Experience in a stadium, arena, convention center, or hospitality industry is highly desirable.
• Strong interpersonal and communication skills.
• Positive, energetic attitude.
• Ability to multitask, work in a fast-paced environment, and perform under pressure.
• Ability to work independently and as part of a team.
• Excellent organizational skills and attention to detail.
• Available to work nights, weekends, and holidays as required.
• Maintain availability for at least 70% of all year-round events at Snapdragon Stadium.