Overview

Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium’s guests. This is a part-time, hourly position

This role will pay an hourly rate of $19.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Provide excellent customer service for guest attending events at Snapdragon Stadium.
• Handle lost and found during events.
• Recognize potential hazards and observe appropriate precautions with guest.
• Scan and check for valid tickets at premium VIP entrances.
• Receive and quickly act upon request or complaints from guest.
• Monitor all public areas to ensure they meet cleanliness standards.
• Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
• Project a friendly, approachable, and professional attitude during your shift.
• Direct guest to their ticketed seat or appropriate seating sections.
• Keep aisles and stairs clear of guests.
• Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
• Provide location specific direction for guests using elevators.
• Performs other duties as assigned.

Qualifications

• A minimum education level of High School Diploma or its equivalent.
• Previous experience in a customer service role preferred.
• Must be comfortable standing or remain in a stationary position for long periods of time.
• Excellent customer service skills required, must display a positive and energetic attitude.
• Available to work nights, weekends, holidays, events as scheduled.
• Strong interpersonal and communication skills.
• Professional image and demeanor.