Overview

A Guest Experience Attendant is an on-call, per-event employee who will act as the primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed, including usher, ticket taker, suite staff, golf cart operator, elevator attendant, wheelchair attendant, and door guard.

This role will pay an hourly rate of $16.00-$20.50

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until October 23, 2026.

Responsibilities

• Provide exceptional customer service to all guests.
• Greet guests and scan tickets as they enter the building or section assigned.
• Ensure guest compliance with outside food/beverage, camera, bag, and other building policies.
• Usher guests to their seats and provide directional assistance throughout the facility.
• Monitor guest conduct and provide assistance to guests.
• Assist in providing a safe and secure environment for Chaifetz Arena.
• Report any unsafe equipment or situations to supervisory staff immediately.
• Perform crowd control management functions.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Monitor emergency exits and assist guests with special needs.
• Move around to various positions/locations based on event needs.
• Hand out materials to guests as needed for events.
• Follow directions for all event procedures and safety standards.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the arena’s GREAT customer experience philosophies.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Previous experience in a customer service role is a plus.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
• Exceptional customer service experience and skills—outgoing and friendly personality required.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of a team, remaining flexible in role.
• Must have the ability to work a flexible schedule, including long hours, nights, weekends, and holidays.