Overview

Come experience great events with us! We are looking for energetic part-time employees who love providing excellent customer service. We host a variety of events throughout the year including concerts, family shows, and Billiken's Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.

A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher, ticket taker, suite staff, golf cart operator, elevator attendant, wheelchair attendant, and door guards.

This role will pay an hourly rate of $15.00 to $19.00. 

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until May 22, 2026.

Responsibilities

• Provide exceptional customer service to all guests.
• Greet guests and scan tickets as they enter the building or section assigned.
• Ensure guest compliance with outside food/beverage, camera, bag, and other building policies.
• Usher guests to their seats and provide directional assistance throughout facility.
• Monitor guest conduct and provide assistance to guests.
• Assist in providing a safe and secure environment for Chaifetz Arena.
• Report any unsafe equipment or situations to supervisory staff immediately.
• Perform crowd control management functions.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Monitor emergency exits and assist guests with special needs.
• Move around to various positions/locations based on event needs.
• Hand out materials to guests as needed for events.
• Follow directions for all event procedures and safety standards.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the arena’s GREAT customer experience philosophies.

Qualifications

• High school diploma, GED or equivalent preferred.
• Must have a demonstrated ability to function in a fast paced, high-pressure environment.
• Exceptional Customer Service experience and skills – outgoing and friendly personality required.
• Possess superior interpersonal and communication skills.
• Ability to work both independently and as part of team, remaining flexible in role.
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.