Overview

Come experience great events with us! We are looking for energetic part-time employees who love providing excellent customer service. We host a variety of events throughout the year including concerts, family shows, and Billiken's Basketball. Enjoy the benefits of flexible scheduling and the ability to grow within the organization.

A Guest Experience Attendant is an on-call, per event employee who will act as primary provider of direct experience to guests as they are entertained at Chaifetz Arena.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Experience Attendants will work in positions as needed including; usher, ticket taker, suite staff, parking attendant, golf cart operator, elevator attendant, wheelchair attendant, and door guards.

This role will pay an hourly wage of $15.00 to $19.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 7/20/2024

Responsibilities

• Provide exceptional customer service to all guests
• Greet guests and scan tickets as they enter the building or section assigned
• Ensure guest compliance with outside food/beverage, camera, bag, and other building policies
• Usher guests to their seats and provide directional assistance throughout facility
• Monitor guest conduct and provide assistance to guests
• Assist in providing a safe and secure environment for Chaifetz Arena
• Report any unsafe equipment or situations to supervisory staff immediately
• Perform crowd control management functions
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Monitor emergency exits and assist guests with special needs
• Move around to various positions/locations based on event needs
• Hand out materials to guests as needed for events
• Follow directions for all event procedures and safety standards
• Provide excellent customer service assistance to internal and external clients
• Exemplify the arena’s GREAT customer experience philosophies

Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Exceptional Customer Service experience and skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.