Overview

The creative and dynamic Group Experiences and Marketing Manager will sell group tickets and execute revenue driving campaigns for Cross Insurance Arena. They will assist the Director of Marketing in the planning and implementation of marketing campaigns including social media, advertising, promotions, and community grassroots efforts. The preferred candidate is a motivated team member who can generate creative content while working with promoters to drive ticket sales and attendance.

This role pays an annual salary of $45,000 – $50,000 and is commission eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until July 3, 2026.

Responsibilities

• Works closely with the Director of Marketing in the sales and marketing efforts for events and the venue.
• Leads the Group Sales department in maximizing ticket revenue through the promotion of select family shows and sporting events.
• Develops content that promotes events and the venue for social media platforms (Facebook, Instagram, and TikTok).
• Assists in the creation of promotional materials using various graphic design programs.
• Maintains professional relationships and superior customer service.
• Generates new business opportunities for Group Sales department using call blocks, email campaigns, networking, and social selling.
• Manages Salesforce CRM database and tracks Group Sales through reports and recaps.
• Works closely with the Box Office/Ticketmaster to reserve and process Group Sales ticket orders.
• Develops and executes fan experiences and food and beverage ticket packages.
• Achieves or exceeds assigned sales goals.
• Coordinates marketing efforts between promoters, artist management, local media, and sponsors as required.
• Continues the development and creation of new revenue streams to maximize ticket sales such as third party partnerships.
• Helps to update the venue’s website on a regular basis.
• Performs other duties and responsibilities as assigned.

• Travel locally to meetings or networking events with partners and prospective clients (as necessary), as well as travel to company or industry conferences (1-2 events a year).

Qualifications

• Bachelor’s degree from an accredited college/university with major coursework in Business, Communications, Marketing, Facility/Sports Management, or another related field.
• Minimum of 3-5 years of experience in sales preferably with a venue, sports team, or other similar public assembly facility.
• Minimum of 2 years of experience in marketing within an arena, sports team, convention center, hotel, or other similar public assembly facility.
• Experience in Adobe Photoshop and graphic design.
• Experience in content creation including editing videos for social media.
• Experience in ticketing or event planning.
• Ability to work as part of a team and independently with minimal supervision.
• Strong customer service and interpersonal skills.
• Ability to prioritize and handle multiple assignments efficiently and effectively under strict deadlines.
• Ability to work nights, weekends and select holidays as required, in addition to traditional business hours.
• Ability to travel as required.