Overview

The Floor Manager oversees day-to-day operations on the festival grounds, ensuring that concession stands, vendors, staff, and guest areas run smoothly. This role acts as the on-site point of contact for staff and supervisors, addressing issues quickly to maintain safety, efficiency, and a positive guest experience.

This is a seasonal role from September 9, 2025 and will end on January 9, 2026. 

This role pays an daily rate of $700.00

This position will remain open until January 9, 2026.

Responsibilities

• Supervise concession, vendor, and service area operations during the festival.
• Act as the main point of contact between management and front-line staff.
• Monitor staff performance and provide support, direction, and problem-solving as needed.
• Ensure compliance with festival policies, health/safety regulations, and alcohol service laws.
• Conduct floor checks to ensure outlets are stocked, staffed, and operating efficiently.
• Respond promptly to guest complaints, safety concerns, or operational issues.
• Coordinate with security, facilities, and operations teams to resolve on-the-ground issues.
• Support POS and cash-handling procedures, ensuring accuracy and compliance.
• Assist with scheduling, staff breaks, and shift changes to maintain coverage.
• Provide post-event feedback on staffing, operations, and guest experience.

Qualifications

• Previous experience as a floor manager, concessions supervisor, or event operations lead.
• Strong leadership and communication skills to manage diverse teams in a fast-paced environment.
• Knowledge of food and beverage operations, POS systems, and cash-handling procedures.
• Ability to multitask and make quick decisions under pressure.
• Strong customer service and conflict-resolution skills.
• Flexible schedule with the ability to work long hours, evenings, weekends, and holidays.
• Prior experience in music festivals, stadiums, or large-scale events strongly preferred.