Overview

The Facility Operator will perform a variety of tasks related to ice installation and preparations, event setup and teardown, housekeeping duties, preventative facility maintenance, emergency repairs, and day-to-day operations while maintaining a cohesive and team-approach work environment with an expectation of a high level of customer service.

This role pays an hourly rate of $20.00-$22.00 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until November 20, 2026

Responsibilities

• Assist with arena ice installation, removal, and daily, weekly maintenance. Resurface hockey ice based on usage and need. The resurface schedule may change from day to day.
• Operate equipment including staging, audiovisual, lighting, small equipment tools, pallet jacks, forklifts, ice resurfacers, edgers, etc.
• Assist with event preparations including, but not limited to, stage setup and teardown, setting of tables and chairs, AV equipment, and meeting room spaces as required.
• Set up and tear down and preparation of Main Tenant games and/or events
• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns as required.
• Demonstrate attention to detail.
• Provide exceptional customer service to our clients and fans.
• Perform all other duties and responsibilities as assigned.
• Perform maintenance including but not limited to painting, drywall repairs, maintaining exterior sidewalks, snow and ice removal, parking lots and grounds, and various other tasks.
• Cleaning to meet sanitation requirements and protocols. Areas included but not limited to: bathrooms, bowl seating, common areas, dressing rooms, hockey benches, meeting rooms

Qualifications

• 1 year of experience cleaning a business facility preferred.
• Ability to lift heavy objects and climb ladders/work from heights as required.
• Must be able to work a flexible schedule, including early mornings, days, evenings, overnight, weekends, and holidays.
• Able to work independently and as part of a team as well as under minimal supervision.
• Excellent organizational skills, detail-oriented, with the ability to handle multiple assignments.
• Proven record of excellent internal and external customer service.
• Previous experience using pallet jacks, forklifts, ice resurfacers, and/or edgers is a plus.
• Strong communication skills required.