Overview

Utilizing initiative and independent judgment, the Facility Director leads in planning, directing and managing the day-to-day operations of the Nampa Civic Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. This role will work in conjunction with the General Manager who has overall management of the venue. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager. 

This role will pay a salary of $70,000 to $80,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until April 24, 2026.

Responsibilities

• Lead the planning, directing and managing the day-to-day operations of the Center, including booking, sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. 
• Maintains active contact with the General Manager. Monitors OVG’s compliance with all provisions of the management contract. 
• Actively promotes the use of the facility to maximize its utilization. 
• Negotiates contracts and agreements with event organizers, hosts, managers and agents. 
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility. 
• Coordinates facility involvement with stakeholders such as the City of Nampa & Nampa Chamber of Commerce, as well as other appropriate destination marketing agencies. 
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed. 
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice. 
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office. 
• Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility. 
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue. 
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department managers in developing departmental operating budgets and revenue projections. 
• Recruit, select, lead, motivate and evaluate manager level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures. 
• Work with the departmental managers in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges. 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. 
• Develop and implement programs, policies, and procedures for the Center. 
• Assist the General Manager in the oversight of the facility’s contract service partners. 
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.) 
• Participate and leads various interdepartmental project groups, special projects, and task forces. 
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate. 
• Represent the General Manager as needed at various meetings. 
• Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users. 
• Provide an extremely high level of customer service at all times. 
• Routinely act as Manager on Duty for events utilizing the venue
• Other duties as assigned. 

Qualifications

• 5-7+ years of direct supervisory experience at the director and/or manager level 
• Experience in facility operations preferred 
• Experience opening a convention center or similar type public assembly venue preferred 
• Bachelor’s Degree from an accredited college or university  
• Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues. 
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software. 
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.