Overview

The Event Manager role will be comprised of two areas of primary focus. These areas include our Guest Service staff and the overall execution of assigned events. Responsibilities within the Guest Service staff area of focus include, but are not limited to, recruiting, hiring, training, and supervising all Guest Service staff. Responsibilities required for the overall execution of assigned events include, but are not limited to, developing event layouts, preparing outlines, scheduling event staff, submitting final billing.

This role pays an annual salary of $58,000-$62,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 10th, 2026.

Responsibilities

• Recruit, interview, hire, train, motivate, and evaluate Guest Service staff, addressing deficiencies and implementing effective discipline or termination procedures.
• Conduct biannual Guest Service staff training.
• Track, record, and report Guest Service staff labor allocations for assigned events for purposes of forecasting, benchmarking, budgeting, and event settlement.
• Create and update Guest Services work schedules via ATOM Scheduler software or other similar programs.
• Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties involved in the event.
• Advance show requirements with tour personnel including production equipment, union labor needs, staffing, etc. 
• Develop event layouts using AutoCAD in coordination with Box Office staff when necessary. 
• Timely and accurately communicate with building staff all requirements necessary for events through the creation of data sheets, labor calls, and other similar documents.
• Maintain open communications between tenants, contractors, employees, and facility guests.
• Ensure that all event insurance certificates, licenses, and permits required for production are obtained in a timely manner.
• Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on event contracts.
• Communicate any problems and proposed solutions to the Director of Events, Assistant General Manager and General Manager following events.
• Perform other duties and responsibilities as assigned. 

Qualifications

• Three to Five (3-5) years of experience in the event management industry at an arena, stadium, convention center or other multi-purpose facility.
• Knowledge of principles of supervision, scheduling, and training employees
• Ability to direct, motivate, and manage staff effectively
• Knowledge of crowd management techniques, fire and public safety regulations, and customer service practices
• Demonstrated familiarity with facility use and labor contracts
• Knowledge of production involving concert set up, audio, video, lighting, and rigging preferred
• Strong computer skills and proficient in use of Microsoft Office programs; experience with AutoCAD Social Tables, or related software preferred; timekeeping and scheduling software
• Self motivated with excellent interpersonal and communication skills and the ability to function and make management decisions in a fast-paced high pressure environment
• Ability to work flexible hours including, but not limited to, nights, weekends, evenings, and holidays, with extended hours ranging from a couple of hours up to 20 hours.
• Ability to lift 50lbs.
• General knowledge of OSHA standards and regulations.
• Must have the ability to work indoors, be exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potentially hazardous materials.
• Ability to withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restrictions.
• Effectively communicate in English, both verbally and in written form.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.